1. Introduction
At Pawz & Co., we respect your privacy and are committed to handling your personal information responsibly.
This Privacy Policy explains how Pawz & Co. collects, uses, shares, and protects information when you visit our website, contact us, subscribe to our communications, or submit a wholesale inquiry.
By using our website, you acknowledge the practices described in this policy.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information:
Information you provide voluntarily
- Name and email address
- Contact information submitted through our Contact Us form
- Business details submitted through our Wholesale / Retail Partners form
- Email address provided through our Join the Pack signup
- Messages, questions, or other information you choose to share
Information collected automatically
Our website and service providers may collect technical information, including:
- IP address
- Browser and device information
- Pages visited and website interactions
- Referring websites
- Cookies and similar technologies
- General website usage and performance information
3. How We Use Your Information
We may use collected information to:
- Respond to customer questions and inquiries
- Review wholesale and retail partnership requests
- Send marketing emails to subscribers who have opted in
- Improve website functionality and user experience
- Understand website traffic and performance
- Maintain website security and prevent misuse
- Comply with applicable legal obligations
We will use personal information only for appropriate business purposes and as otherwise permitted by applicable law.
4. Email Marketing - Join the Pack
Visitors may voluntarily subscribe to Join the Pack to receive Pawz & Co. updates, product announcements, and promotional communications.
Marketing subscribers can unsubscribe at any time using the unsubscribe link included in our promotional emails.
Unsubscribing from marketing communications does not prevent us from responding to inquiries you independently submit.
5. Cookies and Website Analytics
Our website may use cookies and similar technologies to support website functionality, understand visitor activity, and improve performance.
We anticipate using Shopify's website services and Google Analytics 4 or similar analytics tools.
Depending on the final website configuration, visitors may be offered cookie preferences or consent controls where required by applicable law.
Visitors can also manage certain cookies through their browser settings.
6. Purchases Through Amazon
When products become available, Pawz & Co. will direct customers to Amazon to complete their purchases.
When you select Buy on Amazon, you leave our website and enter Amazon's platform.
Amazon independently handles information collected during its checkout, payment, shipping, and order-management processes under its applicable privacy policies.
Pawz & Co. does not currently collect payment card information through direct purchases on pawzco.co.
We encourage customers to review Amazon's privacy practices before completing a purchase.
7. How We Share Information
We may share personal information with service providers that help operate our website and business, including:
- Shopify and website-hosting services
- Email marketing and form-management providers
- Website analytics providers
- Technical support and security providers
These providers may process information as necessary to deliver their services.
We may also disclose information when legally required or to protect our rights, users, or business.
Any use or disclosure of personal information for targeted advertising or other purposes requiring additional notices or choices will be addressed according to the website's actual configuration and applicable law.
8. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, comply with legal requirements, resolve disputes, and maintain appropriate business records.
We use reasonable administrative and technical safeguards appropriate to the information we handle.
However, no online system or electronic transmission can be guaranteed completely secure.
9. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have rights to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Obtain a copy of certain information
- Opt out of certain processing activities, where applicable
- Withdraw consent when processing relies on consent
We will review and respond to verified privacy requests as required by applicable law.
You may also unsubscribe from marketing emails at any time.
10. Children's Privacy
Our website is intended for a general audience and is not directed toward children under 13.
We do not knowingly collect personal information directly from children under 13. If we learn that such information has been collected, we will take appropriate steps to address it.
11. External Websites
Our website may contain links to third-party websites, including Amazon and social media platforms.
We are not responsible for the privacy practices or content of independently operated third-party websites.
We encourage visitors to review their respective privacy policies.
12. Changes to This Policy
Pawz & Co. may update this Privacy Policy as our website, services, or legal obligations change.
Updates will be posted on this page with a revised effective date.
13. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
Pawz & Co.
Website: pawzco.co
Privacy Contact Email: hello@pawzco.co
Additional business contact details will be provided where required by applicable law.
Policy contact: hello@pawzco.co